What does the x over my chat network mean? Chat Network Disconnected
Disconnected:
When your chat network is disconnected, you might notice a red x over the chat network icon, accompanied by either a red banner (mobile) or a pop-up (desktop) with more information.
This is what that pop-up and red x could look like on the desktop app:
Similarly, this is what it looks like on iOS:
Here's what it looks like on Android:
These indicate that your chat network is disconnected and needs to be reauthenticated. When this happens, you might notice issues with sending or receiving messages. These errors disappear when the chat network is reconnected either manually or on its own when the disconnection is temporary.
Manual Reconnection:
In cases where manual intervention is required (for example, if you changed your password, your token has expired, etc.), you can reconnect your chat network either through Beeper desktop or Beeper Android.
You can do this on desktop by clicking on the gear icon > Chat Networks > select the affected network > select ‘Reconnect’. On Android, you can tap on the red information icon (i) > select Network Connections > tap on the affected network > and proceed with the prompt.
If you do not see a Reconnect option, please contact support via your Beeper Help Room, and we'll be more than happy to assist you!
Related article:
Beeper Android - How to check your chat network connectivity
TL;DR: Open the app, and click on the gear icon > Network Connections > Select the chat network in question, and you will see whether your chat network is • Connected, • Disconnected, or • Pending, depending on the connection indicator assigned.
How do you check the status of a Chat Network in Beeper Android?
You can check the status of a Chat Network from the Beeper Android app by following these steps:
- Open the Beeper Android app
- Press the gear icon (settings) and select Network Connections
- Tap the chat network in question
- From here you'll be able to see:
- The chat network icon indicator on the top left corner.
- The chat network status indicator on the top right corner.
- The option to Sign out & Delete All Data, whether the chat network is connected or disconnected.
- The option to Reconnect if the chat network is disconnected
- From here you'll be able to see: