Disconnected:

When your chat network is disconnected, you might notice a red x over the chat network icon, accompanied by either a red banner (mobile) or a pop-up (desktop) with more information. 

This is what that pop-up and red x could look like on the desktop app:

Similarly, this is what it looks like on iOS:

Here's what it looks like on Android:

These indicate that your chat network is disconnected and needs to be reauthenticated. When this happens, you might notice issues with sending or receiving messages. These errors disappear when the chat network is reconnected either manually or on its own when the disconnection is temporary.

Manual Reconnection:

In cases where manual intervention is required (for example, if you changed your password, your token has expired, etc.), you can reconnect your chat network either through Beeper desktop or Beeper Android. 

You can do this on desktop by clicking on the gear icon  > Chat Networks > select the affected network > select ‘Reconnect’. On Android, you can tap on the red information icon (i) > select Network Connections > tap on the affected network > Sign out & Delete All Data > Then, reconnect.

If you do not see a Reconnect option, please contact Beeper Support over at help@beeper.com, and we'll be more than happy to assist you!