HAR file logs contain useful logging information which can assist in troubleshooting certain scenarios.

Capture HAR file logs by following these steps:

1. Display Developer Tools by pressing Ctrl+Shift+I in the Beeper Client or F12 in Google Chrome.

 

2. Navigate to the Network menu (Figure 1):

Figure 1 Network menu

3. Select the Preserve log checkbox (Figure 2):

Figure 2 Preserve log

4. The next time the issue occurs, navigate to the page/item that is experiencing the problem and

select Export HAR... from the Network menu (Figure 3):

Figure 3 Export HAR...

Note: Depending on the nature of the issue, it might take some time for it to reoccur.

Note: In some situations, the Beeper Team may ask you to reload Beeper Desktop Client before reproducing the issue in order to capture the application's startup and communication with your Beeper instance. To reload Beeper Desktop, ensure the Beeper App is in focus and press Ctrl + R.
 

5. Download and save the file.

6. If possible, compress the HAR file before uploading it.