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How To Obtain Event or Room ID for Beeper Support

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Event and Room ID are crucial pieces of information for the Beeper Team to better diagnose problems. This article will walk you through the process on how to obtain them, depending on which client you're using. 


 

Android

 

  1. In the Beeper Android app, open the specific chat that has the message
  2. Long press the message for which you need the Event ID/Room ID

    Media

    Media messages sometimes can't be long-pressed successfully. Try long pressing in the open space next to the media.

     
  3. Click ‘Copy Support Info’ to copy the information to the clipboard  
     
Your browser does not support HTML5 video.

 


 

iOS

 

  1. In the Beeper iOS app, open the specific chat that has the message
  2. Long press the message for which you need the Event ID/Room ID
  3. Click ‘Copy Support Info’ to copy the information to the clipboard
Your browser does not support HTML5 video.

 


 

Desktop

  1. In the Beeper Desktop app, open the specific chat that has the message
  2. Right-click the message or hover and click the three dot menu → View Source 
  3. Highlight and copy the Event ID/Room ID
Your browser does not support HTML5 video.
event id support desktop info troubleshooting room

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