Event and Room ID are crucial pieces of information for the Beeper Team to better diagnose problems. This article will walk you through the process on how to obtain them, depending on which client you're using. 

Android

1. In the Beeper Android app, open the specific chat that has the message
2. Long press the message for which you need the Event ID/Room ID

   Media

   Media messages sometimes can't be long-pressed successfully. Try long pressing in the open space next to the media.

    
3. Click ‘Copy Support Info’ to copy the information to the clipboard  
    

iOS

1. In the Beeper iOS app, open the specific chat that has the message
2. Long press the message for which you need the Event ID/Room ID
3. Click ‘Copy Support Info’ to copy the information to the clipboard

Desktop

1. In the Beeper Desktop app, open the specific chat that has the message
2. Right-click the message or hover and click the three dot menu → View Source 
3. Highlight and copy the Event ID/Room ID