Event and Room IDs help us to track messages through various checkpoints and debug any specific issue with a message or chat.

How to obtain an Event or Room ID for Beeper Support?

Beeper Android 

• On the Android app, open the chat in question
• Long-press the message for which you need the Event ID or the last message if you need the Room ID (sometimes, if the message is an attachment, you might have to click on the empty space next to the attachment).
• Click Copy support info to copy the information to the clipboard and paste it on your Beeper Help chat. 

Beeper iOS

• On the iOS app, open the chat in question
• Long-press the message for which you need the Event ID or the last message if you need the Room ID (sometimes, if the message is an attachment, you might have to click on the empty space next to the attachment).
• Click Report a Problem. This will generate a report for the Support Team that includes both IDs. 

Beeper Desktop

• On the Desktop app, open the chat in question
• Right-click the message for which you need the Event ID or the last message if you need the Room ID (sometimes, if the message is an attachment, you might have to click on the empty space next to the attachment).
• Click View Source. 
• Copy the Event ID and Room ID to your clipboard and paste them on your Beeper Help chat.