How do I report a problem?
Let's talk about reporting problems to Beeper… Its easy!
Desktop
You can report a problem by:
- Take a screenshot of the problem.
- Click on the gear icon above the inbox.
- Click Report a Problem → again Report a Problem
- Fill out the form that follows, and add screenshots/videos as necessary.
- Hit Submit Report.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13900/3121233/CleanShot_2023-05-05_at_10.19.15.gif)
If the issue is related to a specific message, ie a message failing to send, please follow these instructions which add additional details to the report:
- Find the message with a problem.
- Take a screenshot.
- Right-click the message in question. Then select Report a Problem.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13900/3123615/CleanShot_2023-05-07_at_11.53.48_2x.png)
Android
How to Report a Problem: General Problems (UI. e.g.)
- Open Beeper Android
- Press the Gear icon
-
Select Report a Problem
- Please be specific; include screenshots/ screen recordings if necessary.
- Press the Submit icon
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13900/3900360/CleanShot_2024-03-13_at_14.53.26.gif)
How to Report a Problem: Messages Problems (Sending Problems. e.g.)
- Open Beeper Android
- Open the chat with the messages in question
- Long-press the messages with the issue (Failed to send, Unable to load media, Delayed sending, etc.)
-
Select Report a Problem
- Please be specific; include screenshots/ screen recordings if necessary.
- Press the Submit icon
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13900/3900364/CleanShot_2024-03-13_at_14.55.27.gif)
iOS
You can report a problem by:
- Tapping on the gear icon in the upper-right corner.
- Hit Report Bug.
- Tap on Report a Problem
- Fill out the form that follows, and add screenshots/videos as necessary.
- Hit Submit Report.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13900/3121292/CleanShot_2023-05-05_at_10.28.59.gif)
To report a problem with a specific message, you can:
- Long press a message.
- Hit Report a Problem.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13900/direct/1687539767022-IMG_63D90588F747-1.jpeg)
If you find yourself in a situation where you can't open any of the Beeper Apps, send us an email over at help@beeper.com !