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How do I report a problem?

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Let's talk about reporting problems to Beeper… Its easy!

Desktop

You can report a problem by:

  1. Take a screenshot of the problem.
  2. Click Gear
  3. Go to About
  4. Click Report a Problem
  5. Fill out the form that follows, and add screenshots/videos as necessary.
  6. Hit Submit.
Your browser does not support HTML5 video.

 

If the issue is related to a specific message, a message failing to send, e.g., please follow these instructions which add additional details to the report:

  1. Find the message with a problem.
  2. Take a screenshot.
  3. Right-click the message in question. Then select Report a Problem.

Android

How to Report a Problem: General Problems (UI. e.g.)

  1. Open Beeper Android
  2. Press the Gear icon
  3. Select Report a Problem
    1. Please be specific; include screenshots/ screen recordings if necessary.
  4. Press the Submit icon

How to Report a Problem: Messages Problems (Sending Problems. e.g.)

  1. Open Beeper Android
  2. Open the chat with the messages in question
  3. Long-press the messages with the issue (Failed to send, Unable to load media, Delayed sending, etc.)
  4. Select Report a Problem
    1. Please be specific; include screenshots/ screen recordings if necessary.
  5. Press the Submit icon


 


iOS

You can report a problem by:

  1. Tapping on the Chat Network Spaces button in the upper-left corner.
  2. Hit Settings.
  3. Tap on Report a Problem
  4. Fill out the form that follows, and add screenshots/videos as necessary.
  5. Hit Submit.


To report a problem with a specific message, you can:

  1. Long press a message.
  2. Hit Report a Problem.

If you find yourself in a situation where you can't open any of the Beeper Apps, send us an email over at help@beeper.com ! 

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